Hi itconor,
A warm welcome and thanks for posting on our community forums. We do apologise that you have not been upgraded to our 1gb service due to a shortage of routers.
We can certainly understand the frustration this has caused, especially over the package price you are paying.
We would be happy to take a look at your account and see if there is anything we can do in the interim about this.
I will pop you over a private message to take some personal details from you.
Please click on the purple envelope to accept the chat.
Kind regards Jodi.