Virgin Media Community

[jeanie83]

Using the connect app i have scanned each room and have 4 rooms that are poor signal, i was told by doing this i would then access claiming a booster pod. This is not an option, myself and my partner are box struggling working from home, due to poor connection. 
do i have to attempt to get through via phone, or os there a way getting it through the apps. 

when being sold virgin as I’m a new customer, i was told a booster pod would automatically be sent within 7days day. Feeling frustrated d and having to use mobile data when at home. 

[newapollo · Accepted solution]

Hi @jeanie83 

I'm afraid the pods aren't sent automatically.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .

The app should then fine tune your connection and make it stronger in your various rooms and then if you do meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.