Getting Virgin to honor contract

[Peo1033]

I updated my contract to the bigger volt bundle using the app. I got a confirmation email the day after with an order summary and another with pre contract documents. Nothing has been updated on my account so i called and after a lot of waiting and speaking to a few departments i have been told they cannot give me that contract and it will cost £67 not £54 to match it. How can i get virgin to honor what i ordered?

[Andrew-G]

Forum staff can usually sort this out.  Failing that, contact Citizens Advice - there was a binding legal contract in place when you were offered the deal and accepted it.  They can explain your rights and options, and may be willing to refer the case to Trading Standards to take formal enforcement action against the company.

[Matthew_ML]

Hey Peo1033, thank you for reaching out and a warm welcome to our community, I am sorry to hear you are having some issues with your package price.

I am going to send you a PM so we can get this looked into.

Please look out for the purple envelope. Thanks 

[Kath_F]

Hi Peo1033, 

Thanks for coming back and sticking with us via private message. 

I'm glad that we've been able to get things sorted for you. 

If you have any further issues, pop back here and let us know so we can help further. 

Many thanks,