Free WiFi Extender when upgrading to Volt M350?

[NeilJohnson1]

Hello,

Wonder if anyone can help.

I recently upgraded to Volt M350 together with Virgin TV 360, Mixit TV and Sky Sports.

I'm certain the CSR advised I would receive a free WiFi Extender to manage WiFi blackspots.

I didn't receive this extender, was wondering whether anyone else was promised this and received it?

Best,

Neil.

[newapollo · Accepted solution]

Hi Neil,

I think you are referring to the mesh pods which are free with Volt packages.

The mesh wifi  pods now come with a speed guarantee . See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

[Ilyas_Y]

Hey @NeilJohnson1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the struggle with the Wi-Fi pods.
May I ask if the advice given on the thread has helped?
Were you able to get a Pod ordered or do you still need assistance in getting this done?

Let us know and we will assist.

Kind regards,
Ilyas.

[NeilJohnson1]

Hello and thanks for reaching out.

I tried calling the phone number above but I couldn't get through also tried to order the pod through your connect app, which didn't work either.

Is there another way to order it?

Many thanks,

N.

[John_GS]

Hi NeilJohnson1

Thanks for coming back to the thread.

What issues are you having with the Connect App please?

Let us know we'd love to help sort this.

Kind regards,