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Free Netflix - How do I Activate IT?

Tuning in

Ok, so as part of my contract it says I get a free standard Netflix account, doesn't say anything about Netflix in My.virginmedia.  If i go to the Netflix app and create a log in it wants to charge me £10.99 for a standard service.  I have seen talk of an email from these boards but I have received nothing.

Can someone help please.


Forum Team
Forum Team

Hello Eckethump63,

Thanks for your post. 
Sorry to hear about the issue with your Netflix activation.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Good luck in getting a code!!!

I have had private messages, been on the phone to customer services and all you will get is a tall tale about how it will be passed to a technician/IT department to look into it!!!

This Netflix issue is a disaster and VM is seriously incompetent in fixing this problem….there are also serious issues by telling us we will be provided with something that they are failing to provide. 

Hey Harley2017, thank you for reaching out and I am sorry you are having some Netflix issues.

I can see you have recently been in PM with my colleague about this, please feel free to reach out for an update. Thanks 

Matt - Forum Team

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