Free Netflix - How do I Activate IT?

[Eckethump63]

Ok, so as part of my contract it says I get a free standard Netflix account, doesn't say anything about Netflix in My.virginmedia.  If i go to the Netflix app and create a log in it wants to charge me £10.99 for a standard service.  I have seen talk of an email from these boards but I have received nothing.

Can someone help please.

[Gareth_L]

Hello Eckethump63,

Thanks for your post. 
Sorry to hear about the issue with your Netflix activation.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Harley2017]

Good luck in getting a code!!!

I have had private messages, been on the phone to customer services and all you will get is a tall tale about how it will be passed to a technician/IT department to look into it!!!

This Netflix issue is a disaster and VM is seriously incompetent in fixing this problem….there are also serious issues by telling us we will be provided with something that they are failing to provide. 

[Matthew_ML]

Hey Harley2017, thank you for reaching out and I am sorry you are having some Netflix issues.

I can see you have recently been in PM with my colleague about this, please feel free to reach out for an update. Thanks