Why every year I have to complain about existing cusmoter offers?
I have requested to get a new deal for my fibre broadband, remove MixiTV and landline and you are asking me to pay more than I use to pay with all 3 services included. I have even agreed to join Volt with a O2 sim and you gave me 4£ discount from an offer that was allready terrible. Why you pushing your existing customers away ? new cusmoters offers are way better
That's how business works unfortunately.
Entice new customers with the hope they continue to use the services when the new customer discount expires.
Exactly, ‘nail, please meet head’!
@levisW, look, it might be a bit harsh but this is the reality of the situation, Virgin Media, owe you precisely nothing, if after your initial term is over, they demand £500 a month for your package and at the same time offering the identical thing to your neighbour for 50p, that’s their prerogative, and right!
They don’t have to give you anything, but similarly, you don’t have to accept it and can just walk away and find another supplier.
As hinted at above, this is all a big game, VM’s main concern, as a commercial entity, with some degree of debt to service, is to get as much money as they possibly can from you for the least service, you, naturally want the exact opposite.
Think of it all as a game of poker, bluff and counter-bluff, VM assume from the start, that they can demand more money from you and that you aren’t prepared to leave and will just ‘suck it up’. If you call and complain, they may offer a small concession - only if you actually follow through and really put in your thirty day’s notice, then they will probably call you back within these 30 days and offer a deal close to ‘new customer prices’.
But maybe they won’t and will actually call your bluff and let you go, in the words of the great Harry Callahan ‘do you feel lucky, well, do yah, punk’?