Direct debit incorrect billing

[iphone12]

I changed my direct debit date for the 30th but they have charged me today with my old direct debit date and they haven’t even taken the correct amount the £15 credit hasn’t been added for my package and the new direct debit is still due to come out 🫤 , the person on WhatsApp assured me it was all sorted when I spoke to him to change my direct debit date can someone please help me sort this out.

[iphone12]

Same thing has happened to me and I’m now overdrawn in my bank🤯 can someone help me please.

[Chris_W1]

Hi iphone12, thanks for the message and welcome back to the forums. 

I can see that you are in a PM with Tom and he will get things resolved for you. 

Kind regards, Chris. 

[Travis_M]

Hi @iphone12 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband.

I'm sorry to hear the issue hasn't yet been resolved by our team, I'll drop you a private message now to confirm some more details so we can get this resolved for you. Keep an eye on your inbox for a message from myself.

Regards