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Contract change

Byfoja03
On our wavelength

Hi - can someone advise if there are any material changes here, or is this just the updated wording for the latest package having taken out a new 18 month deal?

I already have Volt benefits so I'm hoping the broadband speed won't be downgraded just to be upgraded back up to 1 gig?

Cheers

Screenshot_20231208_155151_Gmail.jpg

3 REPLIES 3

Steven_L
Forum Team
Forum Team

Hi Byfoja03,

Welcome back to the community and thanks for taking the time to post.

Your broadband would be reducing speed to 500mb from gig1 but if Volt benefits are applied, the speed would then increase back up to gig1.

Kind Regards,

Steven_L

Byfoja03
On our wavelength

Alas I have been downgraded to 500mb speed and told 'a form has been filled in to request an upgrade to 1gig' 

A bizarre process if you ask me

Hi @Byfoja03 

Thanks for coming back to us.

If you check your online account and go to package, it should now be resolved 🙂

Best wishes.

John_GS
Forum Team


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