Contract change

[Byfoja03]

Hi - can someone advise if there are any material changes here, or is this just the updated wording for the latest package having taken out a new 18 month deal?

I already have Volt benefits so I'm hoping the broadband speed won't be downgraded just to be upgraded back up to 1 gig?

Cheers

 

[Steven_L]

Hi Byfoja03,

Welcome back to the community and thanks for taking the time to post.

Your broadband would be reducing speed to 500mb from gig1 but if Volt benefits are applied, the speed would then increase back up to gig1.

Kind Regards,

Steven_L

[Byfoja03]

Alas I have been downgraded to 500mb speed and told 'a form has been filled in to request an upgrade to 1gig' 

A bizarre process if you ask me

[John_GS]

Hi @Byfoja03 

Thanks for coming back to us.

If you check your online account and go to package, it should now be resolved 🙂

Best wishes.