Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your connection and also having faults with resetting your password.
Taking a look at things this end, I can see my colleague Rob has already looked into the internet connection issue. I've redone the checks and can see all power and signal levels are within range and there are no faults in the area affecting you. Speed checks on the hub show the correct speed is also being delivered to the hub.
You've said that the computer is connected via ethernet cable but looking at the connected devices, we're only seeing WiFi devices connected. Have you removed the ethernet cable?
In terms of the password issue, this is something we would need to look at privately for you and we'll need to pass security. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.