Connect app doesn't show how to order pod

[Thesoso]

I have VM Volt M200 and would like to have a WiFi pod sent to me as the WiFi in my office is very slow and drops out.

I used the connect app to scan, giving me 2mbps in my office, but there is no option to request for a pod to be sent out.

Could somebody order one for me?

Many thanks

[newapollo]

Hi @Thesoso 

The mesh wifi  pods now come with a speed guarantee . See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8  a month.

[Thesoso]

Hi and thanks for the reply.

As mentioned in my initial message, the apps do not have a button where I can order these. 

I have run the test in the virgin media connect app, which came back as poor (2mbps) in my office. But nowhere to order these.

I am a volt m200 customer, just tried calling customer services but the call was terminated at virgins end after 26 minutes.

Can this be resolved here, like it has for other customers? I am eligible for a free pod.

[Ayisha_B]

Hi @Thesoso,

A warm welcome to our Community Forums and thanks for your post. 

I'm sorry to hear you've been having some issues with WiFi and for the difficulty in requesting a WiFi Pod. 

I've checked our systems and can see you managed to speak with our team since posting and they have ordered a Pod for you- this is in transit 🙂

Once received, follow the steps here to set up the WiFi Pod 🙂

If you need any further support, let us know. 

All the best!