A warm welcome to our Community Forums and thanks for your post.
I am sorry to hear you have cause to complain. Our Complaints Code of Practice outlines the complaints process in full and we can most certainly raise one for you here.
Would you mind briefly explaining what this is in relation to first and we can take it from there?
Hope to hear from you soon 🙂
New around here? Check out the do's and don'ts, in our Community FAQs
Will I see the complaint on my dashboard to the able to track progress?
I don't think there's a definitive answer. The complaint tracking is known to be unreliable, and many people (me included) have raised complaints, know they've been accepted, but the tracking shows nothing. Whether it works differently according to how the complaint is raised I cannot say either. I think the fundamental problem is that VM simply don't care about complaints. They do the absolute regulatory minimum, and often not even that much.