Complaints in writing

[Ann121]

Is this the correct address to complain in writing?

The web forms don’t work. 

Complaints
Virgin Media
Sunderland
SR43 4AA

[Andrew-G]

Yes.

Forum staff here can also raise a complaint on your behalf, or try and resolve the underlying problem for you.

Irrespective of which way you choose, you should also complain to Ofcom that VM's online complaint options don't work.

[Ann121]

How do I request a forum member raises the complaint for me? Will I see the complaint on my dashboard to the able to track progress? 

[Ayisha_B]

Hi @Ann121,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you have cause to complain. Our Complaints Code of Practice outlines the complaints process in full and we can most certainly raise one for you here. 

Would you mind briefly explaining what this is in relation to first and we can take it from there?  

Hope to hear from you soon 🙂

[Andrew-G]

Will I see the complaint on my dashboard to the able to track progress? 

I don't think there's a definitive answer.  The complaint tracking is known to be unreliable, and many people (me included) have raised complaints, know they've been accepted, but the tracking shows nothing.  Whether it works differently according to how the complaint is raised I cannot say either.  I think the fundamental problem is that VM simply don't care about complaints.  They do the absolute regulatory minimum, and often not even that much. 

[Ann121]

Refer to my Netflix post.