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Joining in

So I ask to remove tv and phone line

Get paperwork confirming change

Get bill this month and no change been made

Spent all day messaging as cannot get through and still no further forward.

Have been told 30 days notice again and that I have to pay 94 pound rather than 44.

Agreed to do immediately but still have to pay £94 in August even though they have disconnected my tv and phone service.

Have made 2 complaints online and they keep closing then saying no issue here 

I'm getting very frustrated 😠 


Forum Team
Forum Team

Hi Tmol,

A warm welcome and thanks for posting on our community forums. We do apologise that your disconnection order was not actioned correctly when requested and now you have a bigger bill than expected.

We would like to get this investigated further for you, and find out what is happening with your bill. 

I will pop you over a private message to take some details, click on the envelope at the of the page to accept the chat.

Kind regards Jodi.