Charged for "free" upgrade?

[Matty831]

Hi, I'm a little confused. I am currently on M125 and my EE contract is almost up so I was looking at o2/volt. It implies I get double data, a free 3 months and a boost to the next broadband level, which for me is the M250.

However, when I select my volt sim, it is saying I will be charged almost double for my boost to M250? That's not exactly an incentive to join is it? 

Have I misinterpreted the implied free boost?

[Matty831]

This screenshot makes more sense to what I am saying

[jpeg1]

Before changing your phone contract you should check whether O2 has as good coverage locally as you get on EE.  Some have changed and found that they don't.

[fizz]

O2 is shocking for me they say full signal yet my local  mast has had a problem for 2 months since joining and my 4g is less than  0.8mbps....

[Gareth_L]

Hello Matty831,

hanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with upgrade cost.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L