Cancelling Volt

[jrobertson1989]

Hi,

I was moved onto the Volt M100 package in January 2022 as this was the cheapest option. In the last few days I have moved onto a new package as the cost had gone up substantially. However I seem to be having difficulty locating how to cancel the £13 that I’ll presumably still be paying 02 (as my package has changed this now seems completely unnecessary). When I spoke to Virgin to make the changes, they said the cancellation had to be done through 02.

thanks 

[roy247]

As the SIM is with O2 you do need to phone O2, just select the 'leaving option'.

[Alex_RM]

Hi jrobertson1989,

Thanks for posting, as roy247 has advised, as your phone is now with O2  you would need to contact them directly as we don't have access to their systems.

Alex_Rm