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Cancelled order

Ajmaddo
Joining in

on ‎14-12-2022 20:51

Hello,

I made a order for your ultimate volt package. Received my contract to sign which I did. When I rang to confirm order delivery date someone stated they have cancelled my order. I have received no confirmation of this. Please can you explain why this was cancelled?

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1 REPLY 1

Paul_DN
Forum Team
Forum Team

on ‎17-12-2022 10:53

Hi Ajmaddo,

Thank you for reaching out to us in our community and welcome, sorry to see your order for a New Volt deal has been cancelled, as this has a Mobile Sim which comes with it there is additional Security checks done including a Credit check, this can sometimes come back as more information needed, have you spoken to our Sales team on 0800 183 1234 so they can look into this for you?

Regards

Paul.

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