I am currently on a Volts Bundle: TV, Phone and Internet and a Volts O2 SIM.
Given the recent price rises email received (and the terrible O2 data speeds) I have dedcided to cancel my package.
I have been with Virgin, NTL, Nynex (any other owners!) for about 26 years, and it's been pretty reliable for that time. I don't use the TV or landline much, so can get a much better broadband offering elsewhere.
The email I received from Virgin Media states:
If you're not happy with any of the changes announced in this email, including those to our out of home WiFi hotspots and pricing terms and conditions, you can change or cancel your package, including your Volt O₂ sim, any time before 23rd March 2023, without paying any cancellation fees.
I cancelled my TV, Phone, Broadband part ok, giving a termination date of 18th March and was told I need to contact O2 to cancel the Volt SIM side of it.
However, when I contacted O2 I was told there was a early termination fee to pay, basically the cost for the remainder of the contract. When I quoted the email from Virgin, about being able to cancel without charge, I was told the operator had 'no option on the system' to do this. I asked to be put through to her supervisor, and after ging through the same set of questions and explanations, he seemed unsure too. After several times on hold while he 'checked something out' the line went dead during one of these holds. So what is the position, should I get Virgin to sort this out? It was sold to me as a Volt Bundle including the SIM, and the email from Virgin states I should be able to cancel the O2 sim without penalty. I mean, Virgin Media and O2 merged - how difficult can it be!