Can’t report wifi blackspot

[Drandall]

I have two rooms in the house that get no WiFi at all but when I try to scan from the app it loses connection to the hub and so won’t scan to give me a black spot so I can order a pod (am a volt customer! How is the scanner supposed to pick up black spots if it needs to connect to the hub to report them?

[Ilyas_Y]

Hey @Drandall, thanks for reaching out to us and a warm welcome to Virgin Media forums!

I'm sorry to hear about the issues with ordering a pod and the Connect App.
I will assist you on this and help you get your first pod.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.