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Can’t register virgin media account

Joining in

I just set a date where the engineer has to come at our house and install what we need for the broadband, tv and phone wirings. But now I needed to register my account because I’m a new customer, and everytime I make a password it keeps spitting back that I’m not allowed to use this password. I have changed it almost 10 times now. What do i do?!


Forum Team (Retired)
Forum Team (Retired)

Hi Ryan7, 

Thank yo for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues setting up your online account.

Can you please try the following and let us know if it helps?

Clear cache and cookies
Another browser or device
Download the My Virgin Media app and complete registration from there

Let us know if this helps. 




I have tried all those steps and it is still not allowing me to log in even after using very different passwords.

Hi Ryan,

Thank you for reaching back out to us, are you still facing the same issue, have your services been installed?