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Can someone explain what Volt 350 Mbps is?

hedarosan
Joining in

I joined virgin in December on a package offering m350 for £33pm. I did so on the understanding that when Volt benefits applied it would be boosted to m500.

They messed the application of Volt up. And I ended up with m250 boosted to m350 for £57pm (?!?).

I’ve managed to negotiate it back down to £33 a month - but my app still shows m250 boosted to 350 and the bill stated Volt 350.

Is Volt 350 the m250 boosted or is it the 350 prior to it being boosted? My speed test is coming in at 383mbps.

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @hedarosan 👋 Thank you for your post and welcome to the Virgin Media Community 😀

The M350 package is what you'd be upgraded to after Volt benefits are applied to a M250 package, but it should show as V/350.

M350 and V/350 are effectively the same.

The fact your speed test is coming in at 383 Mbps confirms you're on the M350 package.

Information on our estimated broadband speeds can be found in this article here

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel