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CRS chasing me for alleged debt

Joining in

Help please.  CRS collections chasing me for £36 for an inoperable SIM card from over 3 years ago.  Inoperable SIM from early days of lockdown when it was IMPOSSIBLE to speak to anyone in a call centre or a retail outlet.  I tried any times including a cut off call.  I was left with no option but to cancel DD.  Cue a couple of emails from CRS that year and then nothing.  I assumed my communication and reasons had been accepted.  Oh no.  3 years later they've started chasing me again.  If only someone from Virgin or CRS would actually call me.  If only Virgin had called me back when the call was cut off in 2020!  It's only £36 and ironically Im a Virgin Media customer but I've not had the mobile product/service.  Now Im being harassed by CRS daily.  Would love to hear from someone at Virgin.


Very Insightful Person
Very Insightful Person

Cancelling your DD never serves to cancel your contract, so it's very likely your credit file now has a default - and the debt has been sold on.

Assuming that the reasons had been accepted was a bad idea, and you should have put your cancellation in writing.

Take a read of for some further info.

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Forum Team
Forum Team

Hi Ehutch2,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that there seems to be an issue with a disputed payment being chased. I'm going to send you a private message shortly. Please respond to this when you can and we'll proceed from there with this.


Zach - Forum Team
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