Broadband speed boost

[blackstripe]

My virgin sim was migrated over to O2 on the 27th July and volt benefits have been activated on O2 however my broadband speed boost has not been applied both accounts are registered at the same address I have contacted virgin and got nowhere with the call 

how can I get this sorted 

[David_Bn · Accepted solution]

Thanks for your post on our Community Forums @blackstripe, and I'm sorry to hear of the speed boost not yet being added to your Virgin Media services.

Let's work to have this resolved for you - check out the envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn]

Thanks for working with me over our private messaging function @blackstripe, and I'm pleased we were able to have this resolved for you.

Do feel free to come back to us, if you experience ay further issues with your account or the connection.

Kindest regards,

David_Bn

[blackstripe]

Thanks again you was very helpful