Broadband speed boost

[blackstripe]

When will my broadband speed boost be applied?

got the O2 email to confirm volt benefits have been applied on the 27th July 

but as yet broadband speed boost not applied both accounts are registered at the same address 

[Martin_N]

Hi blackstripe,

Thank you for your post and welcome to the community. 

Can you confirm the date you applied for the Broadband speed boost?

^Martin

[psul]

Exactly the same for me with the same dates. Volt bolt on applied to my o2 account on 27th July, told it would be applied to my Virgin broadband within 14 days but has not happened. This is supposed to be automatic and can see no way of manually applying for this.

[Tom_W1]

Hi @psul thanks for your post, really sorry to hear this. 

Please allow me to send you a PM so I can look into this further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[psul]

Many thanks, hub just rebooted to new speed and got email confirmation!

[blackstripe]

Volt was applied to my O2 account on the 27th July broadband speed boost was supposed to be applied automatically within two weeks but has not happened 

[Travis_M]

Hi @blackstripe 

Thanks for posting on our community forum and sorry to hear about the issue with your broadband speed boost.

I am going to drop you a private message to collect some more information and investigate further, keep an eye on your inbox for a message from myself and we'll look to get this issue resolved for you.

Regards