Guys, I'll start with this; please bear with me on this strange situation!
I recently upgraded my Virgin BB package from 200mb to 350mb. I've been using this along with 2 WiFi pods.
From the point I upgraded, my download speed dropped to an average of 70mb. On some occasions, I'll get as low 6mb, and on some occasions I'll get up to 170mb. Even if I stand smack-bang next to the router, the speed doesn't get any higher than 170mb. But if I connect my Mac with ethernet, I'll get 350mb.
I ordered a 3rd WiFi Pod and not even that has helped. I've moved the pods around to try and get some success, but nothing!
Now for the strangeness! Today, I switched off all the WiFi pods. And guess what happened??? Yup, the speed has shot up. I now get around 270mb on the iPhone. And around 300mb on the iPad. "That's brilliant" I hear you say. But, here's the oddity. Now that I've switched off all the pods, and the speed has shot up, my Ring Doorbell is no longer getting enough reception!
I've asked for a Hub 5 (currently on a 3), but Virgin will only give this if I upgrade to a 1tb package. Or if I pay £70. The thing is, I don't see why I should pay this as I'm paying for the 350mb package and Virgin should ensure I get what I'm paying them for.
What on earth is happening? And how can I fix this?
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have looked into this on our system and can see that you have an issue with the power levels on your connection that would need a technician to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Thank you Steven for your offer to help. My concern is that I've been warned by several virgin reps that if the technician comes and doesn't find a fault, I will be charged a fee.
Is this correct?