Broadband Speed Increase Not Received (Another One)

[effectone]

Hi all,

It has been two months since I joined VM and I have had an O2 account for over a year already.  I have M350 broadband and was expecting a boost to M500.  I have already received double data on my O2 account, etc.  My address is the same on both accounts, etc and I am already receiving the other benefits, just not the speed upgrade.

Thanks.

[John_GS]

Hi @effectone 

Thanks for posting and welcome to the community.

Sorry to hear you've not received the Volt benefits on your cable account.

I've checked the system today and can see this should be sorted 🙂

Please do pop back to the community should you ever need further help.

Best wishes.