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louB123
Joining in

on ‎23-09-2023 22:50

I can’t seem to work out how to order wifi boosters that are included in my package - wi-Fi is getting worse and it seems that it’s so difficult to speak to anyone or find any useful relevant info without wasting hours of your life ! How on earth do people do it! This service is deteriorating IMO and the threat of having to pay for an engineer is astonishing ! I am extremely frustrated and disappointed with the service these days after being with virgin over 10 years! Roll on contract renewal date ! And relax 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎24-09-2023 13:30

Hi louB123 

You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

  • Tap Start the scan and then  
  • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
  • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
  • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
  • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Ratbagz
Joining in

on ‎24-09-2023 16:40

You've got to jump thru quite a few hoops to get the wi-fi boosters, and even then...

I was told to download the connect app to prove my connection was bad. App couldn't even detect my hub to test despite it being installed and working for over two years....

 

I've got over a year of contract left unfortunately or I'd be off tomorrow.

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