on 05-06-2022 10:00
Just signed up to new package. O2 SIM card came as part of this. Now being billed £25 from o2 as well as my virgin package bill. Can anyone tell me why? Also how can I live chat with virgin ti find out why. I was under the impression the sim was free as part of the deal
on 05-06-2022 10:59
Packages normally come with a headline price that is comprised of separate contracts for both 02 and VM. What package do you have?
on 05-06-2022 11:03
I have the ultimate bundle offer. Was told it was £85 per month. Now have an email from o2 with a £25 bill?
on 05-06-2022 11:06
Yup sounds right. See the split below
on 05-06-2022 11:15
So it’s not £85 virgin bill plus an additional £25 to o2? I’m confused because o2 emailed separately saying my bill for them was £25? I was told monthly charges would be £85. Wasn’t told it would be £85 plus £25.
05-06-2022 11:19 - edited 05-06-2022 11:20
It can be confusing as 02 and VM haven't yet fully merged their billing etc but if you look at the split above again it is actually £60 to VM and £25 to O2 = £85 package total.
on 05-06-2022 11:34
Thank you. I was worried when I’m trying to minimise outgoings that’s my bill had went up in price and not down
on 05-06-2022 11:35
No worries. I think we are all double checking our outgoings these days. Nice package you have there too - enjoy 😊