Benefits not showing on Virgin side

[FayeMurray44]

Hi,

My volt benefits are showing on O2 but they're now showing on Virgin. When I contacted virgin to rectify, they offered me an upgrade (that I'd have to pay for) so I could get the benefits to work on their system. Surely that's not how it works?

How do I get the benefits to show on virgin side too?

Thanks

[Joseph_B]

Hey @FayeMurray44,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your benefits, can you confirm when you registered for the benefits? This can take up to 14 days to fully sync up onto both accounts.

Joe

[FayeMurray44]

Hi Joe,

I first linked them back in June 2022. So it's been quite a while.

Thanks

[John_GS]

Good morning @FayeMurray44 

Thanks for coming back to us.

I'll send you a PM now to assist further.