Another Volt upgrade issue

[Compno12]

hello

first post..

so my contract changed yesterday, I now have Volt M500 broadband. I also have an O 2 sim.  Both show on the status page as have volt activated and my O 2 data allowance has doubled. 

but the broadband is still at M500: should it not double to Gig 1?

have read on these forums thst leaving these type of issues here does get the attention of the virgin team , so here goes ….

u less anyone else knows different

Mamy thanks

Compno 12

[jb66]

It can't go to 1Gig unless you have a hub 4, do you have a Hub4?

Did the contract change due to you buying a sim?

[Compno12]

Hi

Yes I have a hub 4

O2 contract direct from O2 six months ago

[Carley_S]

Hi @Compno12

Welcome to the community. 

Sorry to hear that your speed boost has not been actioned yet. This could be due to 1Gb not being available to you at this time. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[Compno12]

Hello Carley_S

thanks for email. Sorry for delay in reply.

Yes Gig 1 is available in my area as other people in my street have it. Think the issue is with the new contract, happy to share details if you can PM me please

regards

nocomp12

[Paulina_Z]

Hi @Compno12,

Thank you for coming back to us. I'll be more than happy to look into this issue further for you so we can investigate this query further.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.