Virgin Media Community

[Rheavie]

Just had the joy of spending hours on WhatsApp both yesterday and today. Yesterday was about re contracting my broadband for another 18 months. Seemed to go well with a bit of discount added, was also told I could register for volt and all the wonders it brings which I did later through the virgin app. All seemed well, even got an order summary detailing cost of broadband and o2 sim plan which still included discount. Roll on to today when virgin emailed my new broadband plan with no discount. More hours on WhatsApp to cancel o2 and volt to get back to where I was. Disappointing to have been misled in the first place. Is this really the way it should happen?

[enlli · Accepted solution]

Mine is still discounted but I did things differently  I just signed up for a 12 month SIM only on O2 and then applied for Volt through them. Got the speed boost and contract stayed the same. Of course, I hadn't changed my existing BB contract.

Seem CS are screwing up on Volt.....no surprise.

[Rheavie]

Thanks for this, really shouldn’t be that complicated for customers. Not convinced it’s all back as it should be but we’ll see.