Adding Netflix

[rachl]

 

I have upgraded to volt and trying to add Netflix.

Using my virgin media app - I click streaming it then brings up the attached picture, but the link does not work.

if I try and sign up on the tv box it asks for mobile first then sends link to phone to complete registration on payment details no option to add virgin media ….. how do you register????

I also tried chat but I’m afraid they where less than useless!

[enlli]

Scroll down here for posts on Netflix, and weep

[newapollo · Accepted solution]

Hi @rachl 

Sorry to see you too are having issues activating the free netflix addon. 

Just out of interest, which volt bundle are you on as the free netflix add on isn't available on every bundle?

It's only available on the Ultimate Volt, Biggest TV, and Biggest TV Volt bundles. (I don't want you to waste your time trying to get this working if you are on a different bundle)

[rachl]

Thanks my contract states (see pic)

 

[Josep58]

I am also getting this issue, they say you should get an activation email. I haven't got it..

[astack]

That's the same bundle they sold me last Friday. I also have no link or email.

Surely this is illegal, totally , useless, lying company, they do it all the time.

They seem to be proud of their " worst customer service" award they win every year. Do everything to keep hold of it. No morals whatsoever. 

[Tractorboy]

Many of us have been waiting for two months now for the elusive link , no sign that we are getting it an time soon either...

[Carley_S]

Hi @rachl

Welcome to the community!

Sorry to hear that you're having some issues activating Netflix. I can see on our systems that you have already been in touch regarding this issue and an IT ticket was raised. If you do not see on the first screen when you sign into your account a box which show Netflix and a button to activate we'll need to wait for IT to look to resolve this for you. 

Please keep us updated if you have any further questions or concerns. 

[Tractorboy]

We have all been waiting for IT for two months !!

What day of the year do they work ? , they don't seem to have turned up yet...

[astack]

Ill give it a week, after which it will be the breach of contract route.