Activate Netflix

[harshaw_p]

Hi All, 

I am facing similar issues like with other users who have taken up Ultimate Volt bundle but not able to activate Netflix. I have not rec'd an email and not there in junk folder as well.

Called customer care many times and ticket has been raised and closed, now raised again.

Can someone please help ?

Thanks

Harshaw

[Ilyas_Y]

Hey there @harshaw_p, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with Netflix.
I will assist you on this.
I will send you a private message - watch out for the purple envelope inviting you in.

Kind regards.

[jeffwest2]

If this has been resolved for this person, can you now resolve mine, and all the other people who have the same Issue.

[notdodgy]

My install day is monday. Not seen anything about the netflix part.

I have netfix which I  pay for and will virgin take over that account or do I cancel it?

[iadom]

I am also unable to activate Netflix, it should have been available from 21/8/2022. I have not received any activation email and there is no option on My Virgin Media account to do so?

[Reece_MH]

Hi @jeffwest2, @notdodgy, @iadom,

Thanks for your posts, and a warm welcome back to some of you.

I'm sorry to hear you're facing issues with your Netflix accounts. @notdodgy, you will receive the Netflix activation link within the first 14 days of your activation. This will be sent to the email on your account, if this is the one linked to your current Netflix subscription you will be given the option to change over to your Virgin Media-inclusive subscription.

@jeffwest2 and @iadom, I'm going to drop you both a private message to look into this further for you. Please look out for it in the purple envelope, in the top-right of the Forums.

Thanks,

[notdodgy]

Thanks for the update. 

Pleased to report the email came through shortly after my service was activated and the billing on my existing netflix account changed over without a hitch.

[iadom]

Well despite the continued involvement of two VM associates with countless PM’s over the past few months I still have no access to Netflix and as yet have not had the subscription charges refunded that were promised over two weeks ago.

[Kain_W]

Many apologies for the issues faced,

To clarify I can see that our team are still in a PM with you.

We'll allow replies to occur from there.

Regards,

[iadom]

My issues are more or less resolved. The two months subscription has been deducted from my current bill. Strangely I found I had full access to Netflix on my ipad via my previously cancelled account without even having to login. The real problem arose when I tried to access Netflix on my TV and had to use my old login details. Shortly afterwards I got a welcome email from Netflix informing me that I was now on the Premium package and would be billed £15.99 via VM. I am now in the process of trying to sort this out.