Activate Netflix with Volt bundle

[Mike26]

1. I have had Volt for about 3 weeks with a new router

2 I have 2 TiVo boxes, both updated to 360

3 I signed up for the Netflix app on my main box from the homepage and appeared to get registered with VM being the source of payment for a standard Netflix plan. This was before an email was issued to me last week advising I should activate Netflix via a link. I was unaware I had to await the link!

4 I have tried to access Netflix on my 2nd box (which the plan allows), but the Netflix app requires me to sign in, and provide credit card details to proceed. I have phoned Netflix twice and VM once (today), but Netflix state I must provide the card details; they will then charge me (even though I have paid VM), and once VM link the account I will be refunded by Netflix. Is this right? It's not in my contract as far as I can tell to pay twice and await a refund. Can you help?

[Tractorboy]

The answer is indeed that you need to wait for a link in an email from VM (streamingsevices).

The option you took on the box (one that VM staff continue wrongly to advise to use) is for those that wish to pay VM for Netflix access , that is why you got the email from Netflix cancelling the subscription.

If you check through these forums you will see this has been an ongoing problem for over five months , and they have still not caught up. There has been no explanation from VM as to why the problem occurred or why it is taking so long to resolve.The only responses from customer services are copy and paste replies that do nothing to help,raising an "IT ticket" that may or not exist but again does nothing to help , just a means of fobbing you off.

What you need is the email with the link, that is sent once the IT team have attached the correct codes to your account.

This process can take from a few days toa few months ( I had to wait 4 months) and nobody is able to tell you where you may be in a queue and how long you may have to wait.

Good luck!

[Mike26]

Thank you for your advice. Is it just a case of waiting for VM to issue another activation email? How do they know there is a problem, as from my call to VM today they do not appear to recognise the issue.

[Tractorboy]

Yes it is just a case of waiting.

They seem to know what accounts need updating , for exaple I have a friend who updated to a Netflix inclusive bundle , he got his email in three weeks ( took me 4 months) and he had no contact on here or with customers services chasing it up , so proves that "IT tickets" have nothing to do with the resolution.

Customer services are no help at all in resolving the problem you just have to wait for the email..

[Mike26]

Thanks for the update. Netflix have just emailed me to confirm they have deleted my partial application to register for Netflix account on my 2nd box. But it is still there....requiring a payment to register, so I can't find a way to watch Netflix on that box. It feels like catch 22.