Virgin Media Community

[Paul20211]

Just tried updating my data package after been sent a ridiculously large bill only to find my mother's name and bank details in my account. Not happy about this!

[MOD EDIT: Subject title changed for clarity]

[Steven_L]

Hey @Paul20211,

Welcome back to the community and thanks for taking the time to post.

I'm sorry the wrong details have been added to your account, we should only be using the details that you supplied for payments on the system.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L