on 20-06-2022 15:21
I signed up for volt about the 14th May and O2 did there part on the 20th May and doubled my data, I have the M100 Broadband
I did just phone Virgin media and was told I need to wait longer or if I want to pay more he can do it now which of course I did not do.
I have been with o2 and virgin media for many years
any idea how much longer I should wait
on 20-06-2022 15:36
VM forum team should be able to help. With Volt the home address has to be exactly the same and I think both companies use slightly different address databases.
on 21-06-2022 16:41
Thanks for your reply Cardiffman, hopefully the VM forum team can help me, how long do they usually take, not heard from them yet.
Thanks a lot
on 21-06-2022 16:57
They are pretty good. Allow two working days. Ps I think Volt is a really good deal. Hopefully it will be sorted out soon.
on 23-06-2022 15:50
Looks like no help is coming from the VM forum team, they have had 4 days to reply, do you know of any other ways to get this sorted Cardiffman. Thanks a lot
on 23-06-2022 16:11
Sorry to hear no one has responded to you yet. Outside of actually calling virgin media customer services I can only suggest trying to cxontact someone via Whatsapp on 07305327112.
on 23-06-2022 16:19
Welcome, thanks for posting.
Sorry for the issue with your Volt benefits.
I will send you a private message so I can help you further, please look out for a purple envelope at the top right of the page.
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