Virgin Media Community

[MattjVideos]

hello best way to put it my 1gig volt is still not active ive tried to speak with virgin over the phone and all they want me to do is recontract with 1gig 62 pounds and i said no because thats not want im wanting because im entitled to the 1gig volt because that my next speed from 500

so best way to put it can u vm give me my volt 1gig what im aloud ive marked a complaint as well and here is my contract that says im aloud volt 1gig speed becuase im with o2 so here is screen shot of my email when i recontracked and yes o2 side is all fine just virgin thanks

 

[Hayley_S]

Hello @MattjVideos,

Welcome back, thanks for posting.

I am sorry for any issues with your package.

Unfortunately we do not deal with package changes from this platform, it would be best if you call us on 0345 454 1111 on option - 1 then 4. So we can help you further with this.

I can understand that this is frustrating, let me know how it goes.

Many thanks,

[MattjVideos]

its not a packet change just need my 1gig volt actived and i would call them but they just want to recontract me and make me pay 62 pound last time i called i asked for oneone who there is first language is english and 2 of diffrent people said no but then i got someone who was english what was good but he was ment to call me on the 26 but that never happend so im just stuck because when i try call all it is a scam and oh lets see how much money they can pay just feed up of this thats why a put in a complint but that done nothing so what im i ment to do please just help me some how

[enlli]

Hope you have got a Hub 4. Anything less and you are limited to around 600Mb

Bad news is Virgin appear not to have any Hub 4's ......effectively they are overselling.

[MattjVideos]

have hub 4 but no matter what i say i have to pay 62 pound and a new hub 4 what is bs

[enlli]

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@MattjVideos wrote:
have hub 4 but no matter what i say i have to pay 62 pound and a new hub 4 what is bs

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Virgin customer services are clueless on Volt. Mind you, they are clueless on most things.

What is it, ranked worst customer services four quarters in a row?

[MattjVideos]

ye tbh i just dont know what to do at this point

[Ryan_N]

I will send you over a private message to look into this for you. 

Cheers, 

Ryan. 

[MattjVideos]

there