02 sim not arrived

[TimLloyd]

Hello,

I took out a broadband volt package very recently however my 02 sim has not arrived. I have tried contacting virgin and 02, to no avail. Please can you action this immediately?

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[Sabrina_B]

Hi @TimLloyd 👋.

Thanks for reaching out to us. Apologies that you have not yet received your simcard. We can certainly help you, we would need to bring you in for a private message to discuss this and resolve.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina