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02 Contract length

Dominlds
Joining in

Renewed my bundle contract in the last few weeks, spoken to 02 today who insist that my contract is 24 months when the bundle contract is 18 months. No matter what I say they do not appear to understand that it is a package so should run for the same period.

VM can you help ? 

2 REPLIES 2

Dominlds
Joining in

Hi Virgin Media, any chance of a reply on how I fix this matter, 02 customer service are no use whatso ever, they don' even appear to recognise the Volt bundle and associated 02 contract ?

Hi there @Dominlds 

Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here.

I am so sorry that you have faced this issue with your new deal, can I just double check is the contract for a handset or just a SIM? 

The contract for an O2 SIM should reflect the same contract length as your media package, however if there is an issue with this then you would need to speak to O2. You can find how to contact them via their help page here