youtube is not working. i can see all the videos but the screen goes blank when i click on them. the only way to get it to work is to sign out and then sign in on the tv every time. i have rebooted both the router and tvbox but it doesnt help.
any ideas how to fix it?
Are you using a TiVo or a V6?
Check here if you're not sure
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
In which case, can you use OnDemand oķ?
Try watching a programme from (non-BBC) CatchUp and see if it plays ok.
This'll prove the internet connection.
everything else works fine netflix etc
Hey @bjbees and welcome to the community.
Sorry to hear that you're having issues with youtube on your TV. I hope that you have been able to get this resolved.
If you're still having those issue, please could you try to clear your boxes cache, you can do this by doing the following
Home > Thumbs down > Thumbs up > Play > Play > Play
Please let me know who this goes.
just tried it again now and it all appears to be working again without having to sign in every time.
as it seems to be working ill leave clearing the cache unless it stops again
Yes that sounds like a good plan to leave it, if its all working 🙂
Let us know if you have any further issues.