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wolfie3
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tv issue

we are redecorating the living room

reconnected my set up and now i can only get the welcome page and nothing else remote doesnt do anything

cables all connected ok no other issues with broadband  cant get intouch with virgin

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Steve_O1
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Re: tv issue

Hi,

If you could private message me your account number and site/area reference number I can look into this for you! Be sure not to send them openly on the forum!

Thanks,
Steve
-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
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Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!

Here to help! I'm a technician helping out whilst working from home. Find out more


wolfie3
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Re: tv issue

Thanks Steve

one of your engineers came this morning and changed the box

very professional and help full

very grateful

Bri

Steve_O1
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Re: tv issue

Very happy to help!
Have a good evening and be safe,
Steve
-------------------------------------------------------------------------------------
I am a Virgin Media Field Technician currently working from home. All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
-------------------------------------------------------------------------------------
Did you know you can get £50 off your bill for referring friends and family to Virgin Media? Want to know more? Just drop me a message!

Here to help! I'm a technician helping out whilst working from home. Find out more


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