@davestreet1
I've merged your posts to keep them all in the same place.
Unfortunately this TV board isn't meant to be a direct alternative to calling VM C/S and is mainly a community forum. It sounds like you've proven your issues down to the box being at fault, but if there is an outstanding network fault in your area, this can often prevent further faults being logged and/or replacements bieng issued, until the existing fault is cleared.
Did the agent give you an estimated time for how long the fault would take to clear, and/or what the next steps were?
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