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weehen
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station

I cant receive one of the stations in my package deal. channel W is missing

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newapollo
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Re: station

Hi weehen,

Please try the following:-

  • Press Home on the remote.
  • Select Help & Settings.
  • Select Help.
  • Select TV Care from the top bar.
  • Select Missing channels.
  • Select Refresh my channel list to check for missing channels, and to get your Virgin TV V6 box automatically updated if they are missing.
Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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weehen
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Re: station

done all this still cant get channel W

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newapollo
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Re: station

Hi again weehen,

Which package are you on?

You can check the channels available on your package here Channel Guide 

Also is it the SD (channel 125) or the HD (channel 211) version you can't get?

Neither are available on the Mixit package unless you add on the Entertainment and Drama Personal Pick which is an extra £7 per month.

The available add on channles are listed here  Personal Picks 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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