Virgin Media Community

[cvidler85625]

i can go into sky cinema on demand but when i click on a movie my screen goes blank and stays that way until i turn off my vigin box. any ideas of what to do? x 

[Christy_D · Accepted solution]

Hi there

I assume you have a 4K television?

You should be able to fix this by going into the Video Output settings in the V6 box's settings and disabling the 2160p settings and make sure that only 1080p and 1080p passthrough are enabled. This should then allow it to play.

Another fix for this is to change the HDMI ports one by one in the back of the TV for the V6 and keep trying to play the Movie until it works. 

The first solution I've suggested should work first time though.

Thanks

Christy

[cvidler85625]

i followed another thread  and did all of the above and nothings has worked.

[japitts · Accepted solution]

What's the exact make & model of your TV?

And can you confirm, that dropping your video output to 1080 has no effect?

[cvidler85625]

dropping to 1080 did nothing. 

my tv is an LG 49UH610V-ZB

[cvidler85625]

i reset my tv6 box and updated my tv and now all is working fine. thank you  for your help x