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sky mobies not working

i can go into sky cinema on demand but when i click on a movie my screen goes blank and stays that way until i turn off my vigin box. any ideas of what to do? x 

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Re: sky mobies not working

Hi there

I assume you have a 4K television?

You should be able to fix this by going into the Video Output settings in the V6 box's settings and disabling the 2160p settings and make sure that only 1080p and 1080p passthrough are enabled. This should then allow it to play.

Another fix for this is to change the HDMI ports one by one in the back of the TV for the V6 and keep trying to play the Movie until it works. 

The first solution I've suggested should work first time though.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: sky mobies not working

i followed another thread  and did all of the above and nothings has worked.

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Re: sky mobies not working

What's the exact make & model of your TV?

And can you confirm, that dropping your video output to 1080 has no effect?

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Re: sky mobies not working

dropping to 1080 did nothing. 

 

my tv is an LG 49UH610V-ZB

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Re: sky mobies not working

i reset my tv6 box and updated my tv and now all is working fine. thank you  for your help x 

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