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cheesema12
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Message 1 of 8
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remote broken

the volume button stopped working on my remote has stopped working

 

 

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Martin_LM
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Message 2 of 8
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Re: remote broken

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number I can check your services and answer any other queries you may have. to PRIVATE MESSAGE me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


Here to help! I'm a technician helping out whilst working from home. Find out more


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cheesema12
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Message 3 of 8
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Re: remote broken

Still

 

havent had the broken remote issue resolved

 

 

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Graham_A
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Message 4 of 8
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Re: remote broken

In that case I suggest you go back to message 2 and remove the solved flag that you added.  Click on edit and remove helpful answer.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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cheesema12
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Message 5 of 8
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Re: remote broken

I amconfused

 

I was told to click the helpful answer message before the matter could be dealt with????

 

what a confused method

 

 

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Graham_A
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Message 6 of 8
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Re: remote broken

Absolutely confusing, the Helpful answer button marks a problem solved.  To say thank you use the Kudos button.

I have asked the Forum Team to revisit this thread, but they may ask you to use the text message option.


The cable number is 07533 051809

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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EightBall
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Message 7 of 8
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Re: remote broken

What brand is your TV?

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cheesema12
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Message 8 of 8
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Re: remote broken

samsung

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