Menu
Reply
Mickmckarate
  • 6
  • 0
  • 0
Joining in
109 Views
Message 1 of 3
Flag for a moderator

pixelating channels

Hi all,

my problem is that most of my HD channels are pixelating and sometimes not there.

I have tried all the recommendations of how to fix the problem but none worked.

I have also tried to call virgin, on the phone for prob 45 mins with no answer,

then the famous words THE OTHER PERSON HAS CLEARED.

Very frustrating.

I just think the box is playing up.         HELP

0 Kudos
japitts
  • 9.7K
  • 1.35K
  • 1.93K
Very Insightful Person
Very Insightful Person
100 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: pixelating channels

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so call VM and report it. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up. They can do these while you're on the phone to them.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service"

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Mickmckarate
  • 6
  • 0
  • 0
Joining in
82 Views
Message 3 of 3
Flag for a moderator

Re: pixelating channels

Thanks
i will try to phone them again.
0 Kudos