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0402natalie
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paused sky sports

i paused our sky sports subscription at the end of march beginning of lock down but have not seen a reduction in our monthly bills, can some one from virgin media please help me

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Steven_L
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Re: paused sky sports

Hey 0402natalie,

 

How did you put the pause request through to us?

 

Did you get any confirmation emails from the team advising that sports had been paused on your package?

 

 

Regards

Steven_L

 

 

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0402natalie
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Re: paused sky sports

i did it through the link on the virgin media website it said it would be processed but i dont recall getting a confirmation

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Steven_L
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Re: paused sky sports

I have looked into your account and cannot see any request that has been made to pause Sky Sports. When you submitted the form did it go through correctly? 

 

 

Regards

Steven_L

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0402natalie
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Re: paused sky sports

yes i completed it correctly 

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0402natalie
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Re: paused sky sports

it said at the end that it was completed

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Steven_L
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Re: paused sky sports

Thanks for coming back to me, 

 

I will send you over a private message to get your account details to do a thorough check of it.

 

Regards

Steven_L

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