Hi, remote has been fine until now but started being intermittent so about 1 in every 5 presses works. Ive tried all the suggested steps. Ive also tried the app remote which works fine, so I assume my box is fine, its just the remote.
Ive been on hold on the phone for a long time, I appreciate the circumstances at the moment, wondering if you can send one out without me having to speak to someone.
I had this problem after struggling for a day trying to get a new one from virgin I gave up. I ordered a new one off ebay or could have been amazon. It was a few months ago! It was cheap & works with no problems. I had to reprogramme it to control volume on tv but instructions are on tv box.