I have just looked into my account and it suggests I have 3 boxes, when I only actually have 2. When I upgraded my contract a while back to TV6, I opted to have a second connection in the conservatory, they initially moved my single old 500gb TiVo box (2013) into the second connection and setup a TV6 box in the living room.
They then offered to send me a second TV6 box to replace the knackered old TiVo in the conservatory, but for some reason it is showing that I have 3 boxes!
How do I rectify this in my account. They collected the TiVO box when the new one came so i definitely do not have 3 boxes, and only 2 connections!