The quickest way to order a new remote is to call again, and select the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
You could try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
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