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log in to Virgin TV control ap

I just updated my TV ap, when I restarted it asked for username and password, does not recognise my email as valid username, was fine yesterday when I logged on. Same with my Virgin Customer account, says not a valid email.

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Re: log in to Virgin TV control ap

Check your primary username by following the steps set out here: 

https://www.virginmedia.com/help/virgin-media-reset-username-and-password

I wonder if something has gone wrong following the deletion of your old orphaned email address.

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Graham

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Re: log in to Virgin TV control ap

Having tried multiple times to log on to the app and my account I kept getting message invalid account name, I presumes what you say, wrong account deleted. I just tried again and it all worked fine, logged in no problem, and the app has updated. The email I asked to be deleted is still up and running.

So fingers crossed just a glitch!!!

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