SO ask to cancel 26th May 2020, 30 days notice is 27th June 2020 Virgin take direct debit on 8th July and still planning to take another on 10 August. Three sets of phone calls to no avail really **bleep** off now
Thanks for posting and welcome to our community 🙂
Very sorry to hear there's been some confusion over the cancellation of your account.
Just need a few more details from you so I can take a closer look. I've sent you a private message for this (purple envelope, top right hand corner)